Cancellation , Return & Exchange Policy
omiorofficial.com follows a friendly policy to ensure your purchases are free of stress. We offer a “100% Buyer Protection Program” for our valued customers. We are always with you, before and after your purchase. As an additional measure, please read through the following terms & conditions prior to making a purchase.
CANCELLATIONS & RETURNS
IN ALL CASES OF RETURNS & CANCELLATIONS, YOU CAN DROP US A MAIL AT [email protected] AND YOU WILL GET A REVERT WITHIN 24 WORKING HOURS.
EXCHANGE BY INDIAN CUSTOMER
Size Exchange: If the customer has any size issue with the product delivered then he/she needs to mail us at [email protected] within 24 Hours from the date of delivery the parcel. If reverse pickup facility is available on your pin code we will arrange a pick-up for the same place of delivery and re-send the product. The reverse pick up charges are to borne by the customer that is Rs 300. Please Note: Reverse pick-up might not be available on few pin -codes.in this case customer is requested to send back with customer name and mobile on it. Exchange are allowed on size issues only. Exchange will not be issued on product exchange. All purchases made on offers and discounts are non exchangable.
Return : We don’t take returns on items sold once.
Damaged/Wrong Delivery: If it’s a damaged/defective product, incorrect item sent, we will replace the product with the next fastest possible courier facility. However, when a product is shipped from our warehouse it goes under 3 layers of quality check and we record the process for your reference as well. Still, if there is an issue with the product we would resolve it for you.
When Exchange is not accepted?
- Exchange not accepted due to color Difference. 10 % Colour difference might be there due to screen resolution and lights.
- Exchange are not accepted if Customer does not like the material or colour of the product order. As we use best quality material in the market and all product details are mentioned in the Product description. We would suggest you to please read all the details before placing the order.
- Validity of Credit voucher issued for exchange will be of 30 days.
CANCELLATIONS BY INDIAN CUSTOMER
If you have to cancel any order, please do it within 24 hours of placing the order by contacting us at [email protected] Such refund will be initiated after deducting the payment gateway charges (2.5%).